Boldr: Technical Support Advocate (Web App/SaaS)

The role of Technical Support Advocate for a Web App/SaaS environment requires strong customer service skills combined with technical proficiency in software-as-a-service platforms and web applications. Candidates should have experience troubleshooting and resolving user issues related to web-based software, including understanding common web technologies such as browsers, APIs, and cloud infrastructure. Effective communication skills are essential to clearly convey technical information to non-technical users and to document support cases accurately. Familiarity with ticketing systems and support workflows is important for managing and prioritizing user requests efficiently. While specific experience and education levels are not provided, a successful candidate would typically possess a foundational understanding of IT support principles, software deployment, and possibly basic scripting or diagnostic tools to assist in problem resolution. Adaptability and a customer-centric approach are key, as is the ability to work collaboratively with product and engineering teams to escalate and resolve complex issues. Overall, the role demands a blend of technical knowledge related to SaaS products, strong interpersonal skills, and a commitment to delivering timely and effective technical support.