Byens Rens søger kundeservicemedarbejder

This role requires a customer service professional with proven experience in retail or customer service environments. Key competencies include strong communication skills in Danish, both spoken and written, to effectively interact with customers via phone, email, and in-person. The candidate must be IT proficient, comfortable working with various systems, and skilled in Microsoft Office applications. Essential personal attributes include a positive and energetic demeanor, proactivity with the ability to anticipate needs and approach tasks with a comprehensive, 360-degree perspective. The role demands a structured and meticulous work style, ensuring thorough follow-through on all responsibilities. Core duties involve advising customers on submitted items, handling incoming inquiries and complaints, managing correspondence, and serving walk-in customers. The position is full-time, requiring availability Monday through Friday for 32 to 37 hours weekly, with specific start times to be arranged. Overall, the ideal candidate combines customer service experience, IT literacy, effective communication, and a proactive, organized approach to support a busy team in a retail service setting.