Creative Force: SaaS Product Specialist (German-speaking, EMEA)
Role highlights
Full Time
Permanent
Mid
Remote
This role requires a native German speaker with advanced English proficiency (C2+) and at least three years of experience in SaaS environments, specifically in client support, onboarding, or pre-sales. The candidate must be a confident communicator, skilled in articulating product value without aggressive sales tactics, and adept at guiding client decisions. Technical familiarity is essential, including understanding of HTML, CSS, JavaScript, APIs, integrations, developer consoles, staging and production environments, GitHub repositories, and database queries. The position demands a process-driven, highly organized individual who thrives in remote, tool-rich settings and demonstrates a strong work ethic. Responsibilities include becoming a product expert to support and onboard clients in the DACH+ region, promptly addressing inquiries, identifying client needs, and collaborating with a global team to enhance product experience by reporting recurring issues. The role emphasizes building trust through honesty, empathy, and reliability. Candidates must be based within the EMEA time zones (UTC -1 to +4) and have access to reliable internet and a dedicated workspace. The company culture prioritizes work-life balance with a 32-hour workweek, generous leave, and personal development opportunities, fostering a collaborative and stable environment in a dynamic, bootstrapped SaaS business. Overall, this role suits a technically literate, client-focused SaaS professional with strong communication skills and the ability to operate independently in a remote, international setting.
About the role
Creative Force: SaaS Product Specialist (German-speaking, EMEA)
Role Summary
- Join a fast-growing, globally recognised B2B SaaS company
- Focus on supporting DACH+ market clients
- Help clients discover, use, and advocate for our SaaS products
- Be part of a remote, global Client Success team
Responsibilities
- Help prospects identify the value they seek in our products
- Become a product expert to confidently demonstrate and answer questions
- Respond quickly and accurately to client inquiries
- Onboard and support DACH+ clients in German and/or English
- Report recurring issues to improve the product experience
- Collaborate with the global team to stay current
- Build trust through honesty, empathy, and reliability
Requirements
- Native German speaker with strong English (C2+)
- Based in the EMEA region (UTC -1 to +4)
- Minimum 3 years SaaS experience in support, onboarding, or pre-sales
- Confident communicator, both written and verbal
- Comfortable discussing product value and guiding decisions (no hard sell)
- Familiar with terms like HTML, CSS, JS, API, integrations, dev console, staging & production environments, GitHub repo, database queries
- Process-driven, highly organised, and thrive in remote, tool-rich environments
- Able to work remotely with a strong work ethic
- Access to fast, reliable internet and a dedicated workspace
Benefits
Work-life Balance
- Genuine work-life balance; average team tenure over 5 years
- 32-hour work week (Monday to Thursday)
- 20 days paid annual leave
- 12 days paid public holidays (local to your country/region)
- Birthday is a holiday every year
Personal Development and Wellbeing
- Commitment to continued learning and development
- Culture promoting work-life balance
- Access to mental health support
Location and Compensation
- Full-time, remote role (UTC -1 to +4)
- Competitive salary, based on experience and location
- Budget for computer and office equipment (after 6-month probation)
Respect, Growth, and Stability
- Friendly, sociable, responsible, collaborative team
- Respect for time, value, and contribution
- Regular communication with global team via chat and video calls
- Dynamic, young, growing tech company using latest tools and trends
- Stable, bootstrapped, independent business
How to Apply
- Apply via the company system only (applications outside the system not considered)
- Application takes about 15-20 minutes
- Apply here