Role highlights
Full Time
Permanent
Mid
Remote
The Account Manager role at Haut.AI requires a seasoned professional with over four years of experience in Customer Success or Account Management within software or SaaS environments. Key competencies include managing customer portfolios to ensure long-term success through onboarding, adoption, and engagement with AI-driven skin analysis technology. Candidates should possess strong communication and interpersonal skills, enabling them to act as trusted advisors and primary contacts for clients. A solid understanding of eCommerce platforms and SaaS business models is essential, alongside familiarity with AI technologies to align Haut.AI's products with customer needs effectively. The role demands proactive customer engagement to understand goals and challenges, ensuring smooth implementation and ongoing satisfaction. Experience with CRM integration and automating customer health score monitoring is advantageous. Collaboration skills are critical, as the Account Manager will work closely with Sales, Marketing, and Product teams to advocate for customer requirements and contribute to product development and company growth. Fluency in English is required, with additional languages considered a plus. This position offers a fully remote work environment within EU time zones, emphasizing flexibility and a collaborative, innovative culture. The role is suited for professionals eager to impact both customer success and strategic market expansion in the BeautyTech sector, blending science and technology in personalized skincare solutions.
About the role
Haut.AI: Account Manager
Headquarters: Estonia
Website: https://haut.ai
Role Summary
Haut.AI is a pioneering BeautyTech startup delivering personalized skincare solutions powered by AI. As an Account Manager, you will ensure the long-term success of our customers by guiding them through onboarding, adoption, and ongoing engagement with our AI skin analysis technology.
Responsibilities
- Develop and maintain strong relationships with assigned customers
- Act as a trusted advisor and main point of contact
- Proactively engage with customers to understand their goals, needs, and challenges
- Align Haut.AI products to meet customer requirements
- Onboard new customers and ensure a smooth implementation process
- Regularly check in with customers to monitor satisfaction and address concerns
- Collaborate with Sales, Marketing, and Product teams to advocate for customer needs
- Provide ongoing training and support to maximize product utilization
Requirements
- 4+ years of experience in Customer Success or Account Management roles in software or SaaS businesses
- Good knowledge of eCommerce and popular platforms
- Strong communication and interpersonal skills
- Proven track record managing a portfolio of accounts and driving customer satisfaction
- Excellent problem-solving skills
- Understanding of SaaS business models and AI technologies
- Good command of English; other languages are a plus
Nice to Have
- Experience automating the collection and monitoring of customer health scores
- Proficiency in integrating CRM systems with company infrastructure
Benefits
- Competitive base salary and clear bonus structure
- Fully remote position with flexibility across EU time zones
- Paid PTO
- Be part of a pioneering company in BeautyTech
- Collaborative, innovative, and supportive team environment
- Make a tangible impact on product development and company growth
- Direct impact on company strategy and market expansion
- Opportunity to grow your skills at the intersection of science and beauty
How to Apply
Please submit your CV to apply.
Apply here