Head of Service Engineering

The Head of Service Engineering is a senior leadership role requiring extensive experience in managing and overseeing service engineering teams and operations. This position demands strong expertise in service delivery, engineering processes, and team leadership to ensure high-quality service performance and customer satisfaction. The role involves strategic planning, coordinating cross-functional teams, and driving continuous improvement initiatives within service engineering. Candidates should possess deep knowledge of engineering principles as applied to service environments, including system reliability, maintenance, troubleshooting, and optimization. Leadership skills are critical, including the ability to mentor and develop engineering staff, manage budgets, and align service engineering goals with broader organizational objectives. Experience with project management methodologies and service management frameworks such as ITIL may be beneficial. The role requires excellent communication and stakeholder management skills to collaborate effectively with internal teams and external clients. While specific technical stacks or certifications are not detailed, the position implies a broad understanding of engineering technologies and service delivery tools relevant to the industry. Overall, the ideal candidate will have a proven track record in leading service engineering functions at a senior level, demonstrating strategic vision, operational excellence, and strong leadership capabilities.