HSO: Xurrent Application Administrator
Role highlights
Full Time
Permanent
Mid
Remote · On-site
The role of Xurrent Application Administrator at HSO requires expertise in managing and optimizing the Xurrent (4me) internal service management platform within a dynamic business systems environment. Key skills include administering user accounts and roles, designing and configuring service management workflows, and developing automations to enhance operational efficiency. Candidates should have strong experience with IT service management frameworks such as ITIL or USM, and a proven track record in a SIAM (Service Integration and Management) environment, demonstrating the ability to manage and integrate multiple service providers effectively. The role demands proficiency in maintaining a Configuration Management Database (CMDB) and creating self-service customer portals tailored to business needs. Analytical skills and the ability to translate business requirements into technical solutions are essential, alongside a solid affinity for IT and experience configuring web applications. Prior experience with the Xurrent (4me) platform is preferred but not mandatory. The position emphasizes autonomy, collaboration with business stakeholders, and responsibility for comprehensive platform ownership, including documentation and user training. This role suits candidates eager to contribute to a major transformation project within an international, fast-growing company offering career development opportunities and a flexible work environment.
About the role
Xurrent Application Administrator
Role Summary
- Join HSO's Business Systems team as a key member during a major transformation
- Administer and shape the Xurrent (4me) internal service management platform
- Collaborate with business stakeholders to tailor the platform to real-world needs
- Take ownership of the platform with a high degree of autonomy
- Support over 300 colleagues in the Managed Services team
Responsibilities
- Oversee creation, modification, and management of user accounts and roles
- Design, configure, and optimize service management processes and workflows
- Develop and implement automations to streamline tasks and improve performance
- Set up, maintain, and manage the Configuration Management Database (CMDB)
- Create and manage intuitive self-service customer portals
- Collaborate with business owners to implement new services
- Ensure up-to-date documentation and training for users
Requirements
- Experience with Service Management (e.g., ITIL, USM) and related processes
- Proven track record in a SIAM (Service Integration and Management) environment
- Ability to manage multiple service providers and integrate their services
- Ability to translate business needs into technical solutions
- Affinity with IT and experience configuring web applications
- Previous experience with the Xurrent (4me) platform is preferred
- Analytical, eager to learn, and a team player
Benefits
- Career opportunities with a leading provider of enterprise business solutions
- Work in a professional and pleasant environment with supportive colleagues
- Freedom and flexibility to organize your workdays and shape your career
- Be part of a fast-growing, international company