Infosys: Microsoft Dynamics CRM Support Lead

The role of Microsoft Dynamics CRM Support Lead at Infosys requires extensive expertise in managing and supporting Microsoft Dynamics CRM platforms. As a lead position, it demands strong leadership skills to guide support teams, coordinate issue resolution, and ensure optimal CRM system performance. The candidate should possess deep knowledge of Microsoft Dynamics CRM architecture, customization, configuration, and integration with other enterprise systems. Experience in troubleshooting complex CRM issues, implementing updates, and maintaining system security and data integrity is essential. The role also involves collaborating with stakeholders to understand business requirements and translate them into effective CRM solutions. Strong communication skills are necessary to interact with technical teams, business users, and management. Familiarity with CRM-related tools, reporting, and analytics to monitor system health and user adoption is expected. The candidate should be adept at managing support workflows, prioritizing incidents, and driving continuous improvement in CRM support processes. While specific education requirements are not stated, the lead level indicates substantial professional experience in Microsoft Dynamics CRM environments, likely complemented by certifications such as Microsoft Certified: Dynamics 365 Fundamentals or related credentials. Overall, this role demands a combination of technical proficiency in Microsoft Dynamics CRM, leadership capabilities, problem-solving skills, and a customer-focused approach to support delivery.