The IT Support Specialist role at ITAGIL in Odense requires a candidate with 2-3 years of experience in a similar IT support position, demonstrating a solid technical foundation and strong problem-solving abilities. Key technical competencies include proficiency with Microsoft 365 (O365), Azure cloud services, Windows server environments—preferably with Remote Desktop Services (RDS)—and HyperV virtualization technologies. The candidate should also possess practical knowledge of networking principles and IT security measures, including experience managing recognized firewalls and backup systems. Familiarity with ITIL frameworks and SPOC case handling is essential for structured incident management and documentation. The role demands fluency in both Danish and English, excellent communication skills, and a presentable, professional demeanor. A valid category B driver's license is required to support onsite service tasks. The candidate must be capable of independently managing their own cases while providing technical support to colleagues, exhibiting a team-oriented mindset and engagement. The position involves responsibilities such as helpdesk support, onsite service, implementation, documentation, and general IT assistance. ITAGIL emphasizes high customer service standards, collegiality, and continuous professional development within a dynamic and youthful work environment. Benefits include independent responsibility for tasks and projects, a supportive team atmosphere, employee perks like lunch arrangements, and compensation packages aligned with experience and qualifications. Overall, the ideal candidate is a structured, communicative IT professional with hands-on experience in cloud and server technologies, IT security, and customer-focused support delivery.