Lounge Supervisor

The Lounge Supervisor role at Copenhagen Airport requires strong leadership and customer service expertise to oversee the daily operations of the Aspire Lounge. Key skills include supervising and allocating tasks to staff, ensuring high-quality guest service, and maintaining compliance with airport and company procedures and safety standards. Candidates must demonstrate experience in managing busy environments with excellent organizational abilities and a motivating, inclusive leadership style. Effective communication skills in fluent English are essential, with Scandinavian language knowledge considered a plus. The role demands proficiency in IT, particularly MS Office applications such as Word, Excel, and PowerPoint, along with familiarity with operational systems relevant to lounge management. The position involves shift work, including weekends and public holidays, and requires successful airport security clearance and a clean background check. Additionally, the supervisor will participate in recruitment, onboarding, and staff development processes and collaborate closely with airport partners and stakeholders to ensure smooth lounge operations. This role suits individuals with prior customer service and leadership experience who can maintain a safe, secure, and welcoming environment for guests while managing team performance effectively.