Manager Customer Service, Denmark (F/M/D)

This mid-level Manager Customer Service role based in Denmark requires strong leadership and management skills within a customer service environment. The ideal candidate will have experience overseeing customer service teams, ensuring high-quality service delivery, and driving customer satisfaction. Key competencies include team management, conflict resolution, performance monitoring, and process improvement. The role demands excellent communication skills, both verbal and written, to effectively interact with customers, team members, and other stakeholders. Experience with customer service software, CRM systems, and data analysis tools to track performance metrics and customer feedback is advantageous. The manager should be adept at developing and implementing customer service strategies aligned with organizational goals. Problem-solving abilities and the capacity to handle escalated customer issues professionally are essential. While specific education requirements are not stated, a background in business administration, management, or a related field may be beneficial. Familiarity with the Danish market and cultural nuances in customer interaction will support success in this role. Overall, the position calls for a proactive, organized professional capable of leading a customer service team to meet and exceed customer expectations while contributing to continuous service improvement.