ServiceNow: Advisory Solution Consultant - CRM

This role as a ServiceNow Advisory Solution Consultant specializing in CRM requires strong expertise in ServiceNow platform capabilities, particularly related to Customer Relationship Management solutions. The candidate should possess advisory-level experience, indicating a deep understanding of solution consulting, client engagement, and strategic advisory services within the CRM domain. A bachelor's degree suggests a solid educational foundation supporting analytical and problem-solving skills. Key competencies include the ability to analyze client business needs, design tailored CRM workflows and processes on the ServiceNow platform, and provide expert guidance on best practices for CRM implementation and optimization. Experience points at 70 reflect significant hands-on involvement with ServiceNow CRM modules, integration strategies, and possibly customization or configuration to meet specific business requirements. The role demands excellent communication skills to collaborate with stakeholders, translate business challenges into technical solutions, and support change management initiatives. Familiarity with CRM data models, customer lifecycle management, and service automation within ServiceNow will be essential. Additionally, the consultant should be adept at leveraging ServiceNow’s advisory tools and frameworks to drive client success and enhance CRM operational efficiency. Overall, this position requires a blend of technical proficiency in ServiceNow CRM capabilities, strategic advisory experience, and strong interpersonal skills to deliver impactful CRM solutions aligned with organizational goals.