ServiceNow: Sr. Business Process Consultant – CRM

This senior-level role as a ServiceNow Senior Business Process Consultant specializing in CRM requires extensive experience in business process analysis and optimization within customer relationship management systems. The ideal candidate possesses a deep understanding of ServiceNow platform capabilities, particularly in configuring and enhancing CRM modules to align with organizational goals. Strong expertise in mapping business requirements to technical solutions is essential, alongside proficiency in process improvement methodologies such as Lean or Six Sigma. The consultant must demonstrate advanced skills in stakeholder engagement, facilitating workshops, and translating complex business needs into actionable ServiceNow workflows and automation. A bachelor's degree underpins the candidate's foundational knowledge, supporting their ability to integrate CRM strategies with broader business objectives. Experience points indicate a high level of practical exposure, suggesting the consultant has led multiple CRM transformation projects, managed cross-functional teams, and delivered measurable improvements in customer engagement and operational efficiency. Familiarity with data analysis, reporting, and change management within the ServiceNow ecosystem further enhances the candidate's capability to drive adoption and continuous improvement. Overall, the role demands a seasoned professional adept at leveraging ServiceNow CRM tools to streamline business processes, improve customer interactions, and support digital transformation initiatives.