Customer Service

Abbott: Clinical Specialist, CRM - Iowa City, IA

Glostrup
Company: Abbott
Published Oct 22, 2025

Role highlights

Salary range

60,000–120,000 USD

Contract type

Full Time

Schedule

Permanent

Experience

Mid

Work style

Remote · On-site

Key skills

The Clinical Specialist role in Abbott's Cardiac Rhythm Management (CRM) division requires a mid-level professional with a bachelor's degree in Biomedical Engineering or a related healthcare field, or equivalent experience. Candidates should have at least 2 years of relevant experience or certification from an accredited cardiac training program. The position demands advanced knowledge of cardiac pacing systems, cardiology, electrophysiology, and familiarity with cath lab and operating room procedures and protocols. Strong engineering skills are essential to interpret and resolve complex clinical issues related to CRM products. The specialist acts as a clinical and technical resource, providing support to physicians, healthcare professionals, patients, and sales staff. Responsibilities include serving as a clinical interface between medical professionals and Abbott, building credible business relationships, delivering engineering, sales, education, and clinical support, and responding promptly to field inquiries. The role also involves developing and leading training sessions for healthcare professionals and providing backup support to CRM sales representatives. Excellent communication, interpersonal, presentation, analytical, and organizational skills are critical, alongside proficiency in Microsoft Office or equivalent software. The position requires the ability to work independently, manage multiple assignments, and willingness to travel up to 25%. Overall, this role combines clinical expertise, technical knowledge, and strong customer-facing skills within a dynamic healthcare technology environment.

About the role

Clinical Specialist, CRM – Iowa City, IA

Company: Abbott
Location: Iowa City, IA (Remote, USA)
Division: Cardiac Rhythm Management (CRM)

Role Summary

  • Field-based position in the Cardiac Rhythm Management division
  • Acts as a clinical and technical resource for CRM products
  • Supports physicians, healthcare professionals, patients, and sales staff

Responsibilities

  • Serve as a clinical interface between the medical community and Abbott
  • Build and sustain credible business relationships with customers
  • Provide engineering, sales, education, and clinical support for CRM products
  • Respond to field inquiries on an as-needed basis
  • Demonstrate thorough knowledge of all CRM products and related technologies
  • Develop, lead, and facilitate training sessions for healthcare professionals
  • Provide back-up support to CRM Sales Representatives

Requirements

  • Bachelor’s degree in Bio-Medical Engineering, related field, or equivalent healthcare experience
  • Minimum 2+ years of related experience or program certification from an accredited cardiac training program
  • Ability to obtain certification in CRM products
  • Knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures
  • Familiarity with cath lab and operating room procedures and protocols
  • Advanced knowledge of cardiac pacing systems
  • Strong engineering skills to interpret and solve complex clinical problems
  • Excellent written and verbal communication, interpersonal, presentation, analytical, and organizational skills
  • Ability to work independently and manage multiple assignments
  • Proficient with Microsoft Office or equivalent software

Benefits

  • Career development with an international company
  • Free medical coverage (Health Investment Plan PPO) for eligible employees
  • Excellent retirement savings plan with high employer contribution
  • Tuition reimbursement and student debt programs
  • FreeU education benefit for bachelor’s degree
  • Recognized as a great place to work for diversity, working mothers, female executives, and scientists
  • Base pay: $60,000 – $120,000 (may vary by location)

Additional Information

  • Job Family: Support Services
  • Work Shift: Standard
  • Travel: Yes, up to 25%
  • Significant activities: Prolonged sitting/standing, driving
  • Equal Opportunity Employer (Minorities/Women/Individuals with Disabilities/Protected Veterans)

How to Apply

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Abbott

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Abbott Laboratories A/S

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