Afdelingsleder for UCN´s Servicecentre

The role of Afdelingsleder for UCN's Servicecentre requires strong leadership and management capabilities to oversee daily operations within a service center environment. Key competencies include strategic planning, team coordination, and the ability to optimize service delivery to meet organizational goals. The position demands excellent communication skills for effective interaction with staff, stakeholders, and customers. Experience in managing multidisciplinary teams and handling administrative responsibilities is essential. The candidate should be adept at problem-solving, decision-making, and implementing process improvements to enhance efficiency and service quality. Familiarity with service center operations, customer service standards, and relevant organizational policies is important. While specific technical skills or certifications are not detailed, the role likely benefits from a background in business administration, management, or a related field. Proficiency with office software and possibly service management tools would support operational tasks. Overall, the position calls for a proactive leader with strong organizational skills, a customer-oriented mindset, and the ability to drive continuous improvement within a service-focused department.