Role highlights
Full Time
Permanent
Lead
On-site
The AI Product Lead role requires extensive experience in leading AI-driven product development, specifically focusing on AI Voice Bot technologies within a SaaS environment. Key competencies include product vision ownership, roadmap definition, and strategic prioritization based on customer impact and business value. The role demands expertise in conversational design, including crafting and refining AI conversational pathways, managing system prompts, guardrails, fallback behaviors, and escalation protocols. A strong understanding of prompt engineering and the ability to balance conversational flexibility with backend and business constraints is essential. The candidate must have hands-on experience working with AI or large language model (LLM)-powered products, shaping AI behavior in real-world environments governed by business rules. Proficiency in analyzing conversation logs, defining relevant KPIs such as booking success and call completion rates, and leading iterative improvement cycles to enhance AI accuracy and user experience is critical. Cross-functional collaboration skills are vital, involving close work with engineering teams integrating AI providers and ERP systems, as well as customer success teams to gather feedback and validate product enhancements. The role requires excellent project management, attention to detail, and the ability to work independently and collaboratively in a fast-paced, scale-up setting. Personal attributes such as self-drive, curiosity, and motivation to deliver high-quality AI products are emphasized. The position is office-based in Copenhagen, highlighting the importance of team integration and communication within an international, customer-centric company culture.
About the role
Role Summary
- Lead the product vision and evolution of the AI Voice Bot at Autoflows
- Focus on product ownership, conversation design, prompt strategy, and product outcomes
- Collaborate with product, engineering, and customer success teams to deliver high-quality AI-driven conversations
- Ensure the AI Voice Bot integrates seamlessly with Autoflows and third-party systems
Responsibilities
Product & Strategy
- Own the product vision and roadmap for the AI Voice Bot
- Define what the AI should and should not do in customer interactions
- Translate dealership needs into clear conversational goals and flows
- Prioritize features and refinements based on customer impact and business value
Conversational Design & Prompt Ownership
- Design and refine conversational pathways in AI products
- Own system prompts, guardrails, fallback behavior, and escalation rules
- Continuously improve conversations based on real call transcripts and outcomes
- Balance conversational flexibility with backend and business constraints
Measurement & Iteration
- Define KPIs for AI performance (e.g. booking success, call completion, handoff rate)
- Analyze conversation logs and failure cases
- Run structured iteration cycles to improve accuracy, clarity, and user experience
Cross-Functional Collaboration
- Work closely with engineers integrating AI providers, Autoflows, and ERP systems
- Collaborate with Customer Success to gather feedback and validate improvements
- Act as the main point of ownership for AI-related product decisions
Requirements
- Hands-on experience working with AI or LLM-powered products
- Comfortable shaping AI behavior in real-world environments with business rules
- Excellent project management skills and strong attention to detail
- Personal drive to deliver high-quality products
- Ability to work independently and as a team player
- Motivation to work in a fast-paced, scale-up environment
- Curiosity to learn and develop
- Self-driven and collaborative
Work Place
- Based in the Copenhagen office (not a remote role)
About Autoflows
- Fast-growing SaaS company in the automotive industry
- International team of 55 employees
- Work culture built on proactivity, curiosity, ownership, and collaboration
- Customer-centric, focused on best-in-class solutions
- Informal team atmosphere with events, breakfasts, and Friday bars
- Offices at Højbro Plads in the start-up community Matrikel 1
- More info: www.autoflows.com
How to Apply
- Include your CV and LinkedIn profile
- Deadline: Friday 9 January 2026 (applications reviewed as received)
Interview Process
- Online or face-to-face introduction to Autoflows and you (15-30 minutes)
- Case-based interview with team members and a partner (1 hour)
- Closing talk covering compensation, starting date, and practical details (30 minutes)
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Autoflows
Autoflows empowers automotive businesses with plug-and-play automation and predictive action plans that drive customer loyalty and growth. Autoflows is the tru...
- Location
- København
- Employees
- 51-200 employees
- Website
- aganalytics.dk