Bilingual Client Care Assistant for our chat team – Student position
Role highlights
Internship
Permanent
Intern
On-site
This position as a Bilingual Client Care Assistant is designed for a student seeking entry-level experience in customer support within a healthcare-related international organization. Key skills include fluent English communication, both spoken and written, with additional Danish and/or German language abilities considered advantageous. The role demands a warm, adaptable, and welcoming communication style suited to assisting customers primarily through chat. Candidates should be systematic and methodical in their approach, ensuring adherence to company procedures, policies, and legal requirements. Responsibilities focus on real-time customer interaction via chat and handling minor administrative tasks, requiring strong multitasking and organizational skills. The role operates in a fast-paced, international environment, emphasizing teamwork and passion for supporting people worldwide. Working hours are flexible but primarily scheduled during weekday evenings, accommodating students' academic commitments. This internship-level position offers foundational experience in client care, communication, and administrative support within a specialized medical donor service context, ideal for individuals pursuing studies in communication or related fields and seeking to develop practical skills in customer service and operational support.
About the role
Role Summary
- Join European Sperm Bank as a Client Care Assistant (student position)
- Support customers primarily via chat and handle smaller administrative tasks
- Work for an organisation helping people worldwide become parents
Responsibilities
- Assist customers on chat
- Perform minor administrative duties
- Follow procedures, policies, and legal requirements
Requirements
- Currently a student, ideally with a focus on communication
- Warm, welcoming, and adaptable communication style
- Enjoy working in a friendly, fast-paced, international environment
- Systematic and methodical approach to work
- Fluent in English (spoken and written)
- Danish and/or German language skills are a bonus
Working Hours
- Approx. 8–12 hours per week
- Primarily between 5 PM and 9 PM on weekdays
- Possibility for extra hours during the day and for training sessions
- Onboarding and training during regular working hours, adjusted to studies
How to Apply
- Send your CV and cover letter in English via the QuickApply button ("Apply")
About European Sperm Bank
- Helps women and couples create families using donor sperm
- Exports to over 70 countries; helped more than 55,000 families
- Established in 2004; headquarters in Copenhagen, offices in Århus, Hamburg, Amsterdam, and London
- Focus on high-quality sperm, leading donor testing, and dedicated advice
- Team-oriented, passionate company culture
- Learn more: www.europeanspermbank.com
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