Borgerservicemedarbejder til barselsvikariat i Borgerservice

This role as a Borgerservicemedarbejder (Citizen Service Employee) in a maternity cover position requires strong experience in public-facing citizen service tasks, preferably within Borgerservice or similar municipal service environments. Key competencies include handling inquiries and administrative tasks related to civil registration, immigration, health insurance, MitID (digital identification), passports, and driving licenses. The candidate must be adept at guiding citizens through digital self-service solutions, acting as a bridge to Denmark's digital administration. Excellent interpersonal skills are essential to build trusting relationships with a diverse citizen base and to thrive in a busy, dynamic environment. Proficiency in IT applications used in daily operations is required, alongside the ability to communicate effectively in Danish and English, with German language skills considered an advantage. The role involves close teamwork within a front-line service team and collaboration across departments, emphasizing strong communication and cooperation skills. The position offers opportunities for professional and personal development, engagement in service improvement initiatives, and contributing positively to the community. The candidate should be comfortable maintaining a high level of service throughout the workday, demonstrating responsiveness, ambition, and approachability aligned with the organization's core values of action orientation, attentiveness, ambition, and friendliness. Overall, the role demands a customer-oriented mindset, digital literacy, multilingual communication skills, and the ability to manage multiple administrative processes efficiently in a public service context.