Borgervejleder til fremtidens Borgerservice

This entry-level position as a Borgervejleder (Citizen Advisor) in a modern Borgerservice (Citizen Service) environment requires strong interpersonal and communication skills to effectively assist citizens with their inquiries and service needs. Candidates should possess a high school level education, indicating foundational knowledge and the ability to learn and adapt to new systems and procedures. The role emphasizes customer service competencies, including patience, empathy, and problem-solving abilities to guide citizens through various administrative processes. Familiarity with digital tools and basic office software is beneficial, as the position supports the transition to future-oriented, possibly digitalized, citizen services. The candidate should be comfortable working in a public service setting, adhering to organizational guidelines and maintaining confidentiality. Given the entry-level nature, the role offers opportunities for on-the-job training and development in public administration and citizen engagement. Overall, the ideal candidate demonstrates a willingness to learn, a service-minded attitude, and the capacity to handle diverse citizen interactions efficiently and professionally.