Business Analyst Chapter Lead – Credit Journey Tribe
Role highlights
5,200–7,800 EUR
Full Time
Permanent
Lead
Hybrid · On-site
The Business Analyst Chapter Lead role requires over five years of experience in business analysis, complemented by two to three years in leadership positions with a focus on coaching and mentoring. The candidate must demonstrate strong analytical and problem-solving skills, adopting a proactive and solution-oriented mindset. Leadership responsibilities include managing and inspiring a team of Business Analysts within the Credit Journey Tribe, fostering an inclusive and high-performance culture through empathetic and responsive communication. The role blends approximately 30% leadership duties with 70% hands-on business analysis within agile squads, emphasizing collaboration with stakeholders to identify business needs and translate them into actionable solutions. Key competencies include advanced facilitation, stakeholder management, and domain expertise in credit processes to support testing, workshops, and challenge analysis. The position demands advanced English proficiency and a commitment to innovation and customer value creation in credit journey transformations. The role is situated in a forward-thinking, international banking environment, offering professional development opportunities, including e-learning and certifications, within a diverse and inclusive workplace. The candidate should be adept at developing best practices and tools to ensure quality and consistency across projects, while supporting team growth through feedback and recruitment management. This leadership position is ideal for a seasoned business analyst with a bachelor's degree, strong interpersonal skills, and a passion for driving seamless, end-to-end credit experiences in a complex financial services context.
About the role
Role Summary
- Lead and inspire a team of Business Analysts in the Credit Journey Tribe at Danske Bank
- Drive transformation and deliver seamless, end-to-end credit experiences for customers and advisers
- Combine leadership (30%) with hands-on Business Analyst work in a squad (70%)
- Foster innovation, collaboration, trust, inclusivity, and high performance within the team
- Support team development, enhance skills, provide feedback, and manage recruitment
Responsibilities
- Lead and manage a chapter of Business Analysts, supporting their professional and personal growth
- Develop best practices and tools to ensure quality and consistency across projects
- Collaborate with stakeholders to identify business needs and translate them into actionable solutions
- Provide domain expertise to squads, support testing, facilitate workshops, and analyse challenges
- Contribute to delivering frictionless credit journeys for customers and advisers
Requirements
- 5+ years of experience as a Business Analyst or in a similar role
- 2–3 years of leadership experience with strong coaching and mentoring skills
- Responsive and empathetic leadership style, encouraging open communication and inclusivity
- Strong analytical and problem-solving abilities with a proactive, solution-oriented approach
- Excellent facilitation, communication, and stakeholder management skills
- Interest in creating value for customers and driving innovation in credit journeys
- Advanced proficiency in English
Benefits
- Opportunity to make a meaningful impact in Denmark's largest bank
- Work in a forward-thinking, international team focused on transforming credit journeys
- Professional and supportive team, e-learnings, and development programs (including professional certificates)
- 100+ professions for internal mobility opportunities
- Diverse, inclusive work environment with work-life balance
- Additional health insurance, mental well-being practices, and partial psychologist counselling compensation (Lithuania)
- Silence and sleep zones, game rooms at the office (Lithuania)
- Hybrid working: work from home up to two days a week, home office budget (after probation), modern workplace
- Additional days of leave for rest, health, volunteering, exams, and seniority (Lithuania)
- Monetary compensation: accidents & critical diseases insurance, financial support, travel insurance, IIIrd Pillar Pension Fund contribution (Lithuania)
- Salary range in Lithuania: 5200–7800 EUR monthly (based on competencies)
How to Apply
- Submit your CV; applications are reviewed on an ongoing basis
- For questions, contact Cluster Lead Søren Duus Saigal at [email protected]
- We look forward to receiving your application!
Your job function in the contract will be Squad Leader (Chapter Lead). From 1 April 2026, it will be renamed Technology Business Solutions, with no impact on the role or responsibilities.
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