Community Phone: Customer Support Representative - Egypt

Headquarters: Boston
URL: https://communityphone.org

Role Summary

• Join the support team to delight landline users
• Advanced command of English required

Responsibilities

• Track customer concerns, identify trends, and drive calls
• Work cross-functionally to remove customer obstacles
• Ensure every customer has an extraordinary experience
• Understand why customers wish to cancel and work on solutions to retain them
• Listen for opportunities to upsell additional products and services

Requirements

• Calm under pressure and excellent at establishing rapport
• Kind and empathetic
• Able to adapt quickly to change
• Excellent verbal and written English communication skills
• Skilled multitasker and organized by nature
• Experience with Zendesk, Hubspot, or similar technology

Compensation

• $6/hour base salary
• Additional commission potential
• Global hiring

Shifts

• US timezone-based shifts
• Open daily from 9 am to 9 pm EST
• Weekend work on a rotating basis

Community Phone Culture

• Customer-obsessed culture
• Remote-first environment
• Values curiosity, learning, and open-mindedness
• Embraces mistakes and encourages challenging questions
• Operates lean and prioritizes efficiency
• Bias toward action and decisive decision-making
• Transparent and direct communication
• Founder mindset: ownership and continuous improvement
• Caring mentality: teamwork and customer-first approach

How to Apply

• Apply at: https://weworkremotely.com/remote-jobs/community-phone-customer-support-representative-egypt