CRM Architect in Corporate Customer Engagement Tribe
Role highlights
Full Time
Permanent
Lead
On-site
The CRM Architect role in the Corporate Customer Engagement Tribe requires extensive expertise in Microsoft Dynamics 365 Sales, particularly in SaaS deployment, configuration, and optimization. The candidate must possess strong architectural and technical design skills to create scalable, secure, and innovative CRM solutions that enhance customer engagement. Hands-on experience with cloud technologies such as Microsoft Azure and AWS is essential, enabling integration and optimization of Dynamics 365 with other platforms. The role demands the ability to develop and communicate architectural roadmaps and documentation effectively, balancing high-level strategic vision with practical implementation. Working within a scaled agile environment alongside cross-functional squads, often collaborating across geographies including Denmark and India, requires strong communication and stakeholder management capabilities. A proactive mindset and the ability to operate independently as well as part of a team are critical. Experience in security, compliance, risk management, and financial services is advantageous, supporting alignment with industry standards and regulatory requirements. This lead-level position, requiring a bachelor’s degree, emphasizes driving technical direction and fostering a dynamic, inclusive culture while empowering business relationship managers through innovative CRM tools and solutions. Overall, the role blends deep technical proficiency in CRM and cloud platforms with agile methodologies and collaborative stakeholder engagement to deliver impactful customer engagement strategies.
About the role
- Create technical solutions and drive architectural direction for CRM systems
- Focus on Microsoft Dynamics 365 Sales and cloud technologies
- Work in a scaled agile setup with cross-functional squads
- Collaborate with colleagues in Denmark and India
- Contribute to a dynamic, inclusive, and motivating culture
Responsibilities
- Shape the technical direction of CRM systems
- Design scalable, secure, and innovative solutions to enhance customer engagement
- Collaborate with stakeholders to understand requirements and translate them into technical designs
- Ensure alignment across teams and squads
- Configure and optimize Dynamics 365 Sales and integrate with other platforms
- Combine architectural vision with hands-on implementation
Requirements
- Experience with CRM systems, especially Microsoft Dynamics 365 Sales (SaaS deployment, configuration, optimization)
- Hands-on experience with cloud technologies (Azure, AWS)
- Strong technical design and architectural skills
- Ability to create and communicate architectural roadmaps and documentation
- Ability to switch between high-level architecture and hands-on technical solutions
- Experience working in agile environments and cross-functional teams
- Strong communication and stakeholder management skills
- Proactive mindset; able to work independently and as part of a team
Nice to Have
- Experience with security, compliance, risk, and financial services
Benefits
- Exciting role in the Corporate Customer Engagement tribe
- Opportunity to empower business relationship managers with innovative tools and solutions
- Dynamic, collaborative, and innovative work environment
- Chance to contribute meaningfully to projects and explore new ways of working
How to Apply
- Submit your resume and a cover letter outlining your relevant experience
- Applications are processed continuously; apply as soon as possible
- For questions, contact Tribe Architect Jens Christian Steenvinkel Pedersen at [email protected]
- Looking forward to receiving your application
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