Role highlights
Full Time
Permanent
Mid
Hybrid · On-site
The Customer IT Application Specialist role requires 3 to 5 years of IT experience, ideally within hospital or clinical environments, reflecting a solid mid-level professional background. Key technical competencies include database management, IT services, server setup, PC maintenance, and troubleshooting USB connections, alongside a strong understanding of IT security principles. The role demands proficiency in supporting and integrating medical product portfolios with customer IT systems, ensuring seamless operation and adoption. Effective collaboration skills are essential, as the specialist works closely with customers, local IT vendors, and internal teams such as Sales, Service, Marketing, and Regulatory Affairs to develop, launch, and support new products and features. The candidate must be adept at training staff, conducting product demonstrations, and managing reference accounts, highlighting strong communication and presentation abilities. Leadership through influence and a solution-oriented mindset are critical for navigating challenges and driving continuous operational improvements. Fluency in both English and Danish, written and spoken, is mandatory to engage with diverse stakeholders and represent the company at trade shows and vendor events. Additionally, maintaining up-to-date scientific knowledge on IT trends in pathology and histology is important to support innovation. The role emphasizes integrity, calmness under pressure, and a proactive, team-oriented approach, aligning with the company's values of decency, innovation, commitment, and responsibility. Overall, this position blends technical IT expertise with customer-facing skills and cross-functional collaboration within a specialized medical technology context.
About the role
Customer IT, Application Specialist
Role Summary
- Take full responsibility for supporting all Customer IT activities across local Axlab teams and Automation Distributors
- Ensure smooth integration between product portfolio and customer systems
- Work closely with customers and Field Application, Sales, and Service teams
- Provide professional IT support and pre- and post-sales assistance
- Contribute to increased customer satisfaction and successful product adoption
About Axlab
- Implements innovation in pathology labs under the motto “Your Vision. Our Inspiration”
- Distributes advanced medical equipment and consumables, focusing on pathology, to labs and hospitals in Europe and the USA
- Represents 21 suppliers, including 12 strategic partners
- Produces BiopSafe biopsy containers for efficient formalin handling
- Approx. 60 colleagues, with headquarters in Vedbæk and sales teams in Europe and the USA
Responsibilities
- Serve as the highest-level IT competence to support products and solutions
- Act as specialist in contact with local IT vendors to ensure quality connections and steer IT development
- Collaborate with Sales, Service, Marketing, RA/QA to develop and launch new products and features, and handle complaints
- Oversee the area and prepare IT application team meetings with stakeholders (customers, marketing, sales, service)
- Support Axlab Direct Sales and Automation Distributors with staff training, product demonstrations, and reference account set-up
- Network with customers and provide feedback on requirements for product enhancements and new IT applications
- Represent Axlab at trade shows and vendor events
- Maintain and update scientific knowledgebase on IT trends in Pathology and Histology
Requirements
- 3–5 years of IT experience, preferably in hospital or clinical settings
- Experience with:
- Databases
- Services
- Server setup
- PC updates
- PDAs
- Troubleshooting USB connections
- IT security
- Strong team player with clear and proactive communication
- Ability to lead through influence and navigate challenges with a solution-oriented mindset
- Passion for operational excellence and continuous improvement
- Acts with integrity and remains calm under pressure
- Fluent in English and Danish, written and spoken
Benefits
- Flexible, hybrid, and trust-based full-time position
- Modern office in Vedbæk
- Lunch scheme, free fruit and refreshments
- Social activities and annual events for the global organization
- Competitive salary and employment conditions
- Company values: Decency, Innovation, Commitment, Responsibility
How to Apply
- For questions, contact CMO Peter Salling at [email protected]
- Send your CV and application to [email protected] no later than 31st October 2025
More roles from Axlab A/S
View company profileDirector, Marketing Communications
Flexible location
Lead strategic marketing communications as Director, driving brand growth and engagement. Apply now to shape impactful c...
