Role highlights
Full Time
Permanent
Entry
Remote
The Customer Satisfaction Agent role requires strong communication skills and a genuine commitment to delivering excellent customer experiences. Candidates should be able to work independently, take ownership of tasks, and proactively identify patterns and insights to improve customer satisfaction. Experience with email ticketing systems such as Zendesk or similar platforms is essential, particularly in handling billing, subscription, and payment support processes involving tools like Rebilly, Stripe, Adyen, or Buckaroo. The role involves managing online reviews across multiple platforms, monitoring and improving Net Promoter Score (NPS) feedback, and running proactive outreach initiatives via email and phone to build customer trust and enhance perception. Collaboration with the Customer Service Team is critical to align efforts and share insights for continuous improvement. This entry-level position suits candidates with a high school education and some practical experience in customer service, customer satisfaction, or reputation management. The role is full-time and remote, requiring candidates to have their own computer and headset. The position offers the opportunity to contribute to a growing company’s customer happiness and reputation, working within a supportive team environment and helping to shape long-term improvements across multiple markets.
About the role
- Join Reva Group's Customer Satisfaction Team to shape how customers experience and talk about us
- Work closely with the Customer Service Team to understand needs, spot patterns, and drive improvements
- Influence reviews, feedback, and proactive outreach to enhance customer perception
- Opportunity to take ownership and grow with a company in expansion
Responsibilities
- Manage online reviews on various platforms
- Monitor and improve NPS (Net Promoter Score) feedback
- Identify insights and trends and share with relevant teams
- Run proactive initiatives via email and phone to improve satisfaction and trust
- Collaborate with the Customer Service Team while owning Customer Satisfaction responsibilities
The Role
- Remote position
- Full-time: 40 hours/week (Monday–Friday)
- Start date: Preferably January
- Must have your own computer and headset
Requirements
- Care about delivering great customer experiences
- Communicate clearly and professionally
- Think ahead, spot patterns, and bring forward suggestions
- Enjoy working independently and taking ownership
- Hands-on experience with email ticketing systems (Zendesk or similar), including billing, subscription, and payment support (Rebilly, Stripe, Adyen, Buckaroo, or equivalent)
Nice to Have
- Experience in customer service, customer satisfaction, or reputation management
Benefits
- Join a growing company where your work impacts customer happiness and company reputation
- Be part of a new team from the ground up
- Collaborate with supportive colleagues
- Contribute to long-term improvements across multiple markets
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RevaGroup.io
Reva Group is growing rapidly and is always searching for new talent. We run and develop rental housing platforms and help thousands of tenants find their new...
- Location
- København
- Employees
- 51-200 employees
- Website
- www.revagroup.io