Role highlights
Internship
Permanent
Entry
On-site
The Customer Service Consultant role requires a fluent German and English speaker with a strong commercial and administrative background, ideally with experience in international customer service environments. Key competencies include handling B2B customer interactions via phone, email, and live chat, order processing, claims handling, and maintaining accurate customer master data. Familiarity with CRM systems is essential, alongside experience using ERP systems, preferably Microsoft AX 2012, and proficiency in Microsoft Office applications. The role benefits from prior sales or sales support experience. Personal attributes sought include a proactive customer-focused mindset, strong problem-solving skills, attention to detail, organizational ability, and a collaborative team spirit. Candidates should demonstrate professionalism, engagement, and motivation to learn about the company’s products and value proposition. The position is situated within a dynamic, international team supporting sales efforts and maintaining preferred supplier status. The company culture emphasizes open communication, digitalization, and professional development, offering benefits such as health insurance, pension schemes, and a health-conscious workplace environment. Overall, the role demands a structured, service-oriented consultant capable of managing commercial tasks and ad hoc projects in a fast-paced, international setting.
About the role
Location
- Skive or Copenhagen
Role Summary
- Fluent German-speaking Customer Service Consultant
- Support Vikan's sales teams and ensure preferred supplier status
- Engage with B2B customers via phone, email, and live chat
- Part of a collaborative, international team in Denmark and the UK
Responsibilities
- Order processing
- Customer contact
- Maintain customer master data
- Claims handling
- Commercial tasks and ad hoc projects
Requirements
- Commercial and administrative background
- Experience in customer service, preferably in an international company
- Fluent in German and English (spoken and written)
- Experience from a similar position
- Knowledge of CRM systems
- Ideally, user of ERP systems (preferably Microsoft AX 2012)
- Competent user of Microsoft Office
- Experience with sales or sales support is an advantage
Personal Qualities
- Pro-active customer mindset
- Service oriented with a focus on problem solving
- Structured and detail-oriented
- Team spirit and organised
- Positive, engaged, and professional
- Motivated to learn about Vikan's products and customer value proposition
Benefits
- Open and informal communication structure
- Strong company culture and clear growth strategy
- Collaborative and enthusiastic workplace
- Focus on digitalisation and personal/professional development
- Personal health account
- Paid health insurance
- Solid pension scheme
- Canteen with healthy and varied breakfast and lunch options
How to Apply
- Send your CV as soon as possible; applications are handled on an ongoing basis
- External recruiting services are assigned; all applications are confidential
- Please mention in your application that you found the job at Jobindex
About Vikan
- Develops, manufactures, and markets professional cleaning solutions for hygiene-sensitive environments
- Recognised leader in research and product development
- Owned by the Vissing Foundation, supporting medical research, sustainable energy, and marginalised youth
- Over 125 years in operation, headquartered in Skive, Denmark
- Serves more than 90 countries with approx. 315 employees in 10 countries
- 2024 turnover: DKK 687 million; EBITDA: DKK 144 million
- Core values: Integrity, Diligence, Ingenuity, Drive
- More info: www.vikan.com
