Customer Service Lead – bliv frontfigur i en stærk aftersales-afdeling

The Customer Service Lead role requires a seasoned professional with substantial leadership experience in customer service or aftersales environments, as indicated by the senior-level designation and 70 experience points. A bachelor's degree underpins the candidate's educational foundation, suggesting strong analytical and communication skills. The role demands expertise in managing and motivating teams to deliver exceptional customer support, ensuring customer satisfaction and loyalty. Key competencies include conflict resolution, problem-solving, and the ability to act as the primary point of contact between customers and the aftersales department. The candidate should be adept at coordinating workflows, implementing service improvements, and driving performance metrics to meet organizational goals. Strong interpersonal skills and the ability to represent the aftersales function as a front figure are essential. Experience with customer relationship management (CRM) systems and data-driven decision-making is likely important to optimize service delivery. The role also implies proficiency in handling escalations, training team members, and collaborating cross-functionally to enhance the customer experience. Overall, this position suits a proactive leader capable of balancing strategic oversight with hands-on team management in a dynamic aftersales context.