Role highlights
55,000–60,000 DKK
Full Time
Permanent
Senior
On-site
The Customer Success Manager role requires a seasoned professional with over 5 years of experience in B2B SaaS environments, ideally within MarTech or Big Data sectors. Candidates should have a minimum of 3 years of commercial experience encompassing new business development, renewals, upsells, and cross-sells, demonstrating a proven ability to drive revenue growth for both customers and the company. The role demands strong business acumen, excellent presentation and negotiation skills, and an entrepreneurial mindset to work effectively across multiple internal teams. A key responsibility is to shape and manage the customer success journey by becoming an expert on the Dreamdata platform and its integrations, supporting existing customers and assisting the sales team in pre-sales activities. This position is non-commercial but requires technical proficiency and marketing expertise to drive product adoption and usage. The role offers growth potential into commercial customer success or account management positions for candidates with relevant commercial experience. Overall, the ideal candidate combines deep knowledge of SaaS product ecosystems, strategic advising capabilities, and a customer-centric approach to foster long-term success and revenue expansion within enterprise accounts.
About the role
- Industry leader in B2B marketing attribution, optimization, and automation
- Founded by ex-Trustpilot product and engineering leaders in 2019
- Helps marketing leaders connect efforts across all channels to real revenue
- Achieved product market fit and experiencing over 100% YoY growth
- Expanding team to empower customers and ensure their success
Role Summary
- Position: Customer Success Manager (Enterprise CSM) for the CPH team
- Shape the success journey for customers
- Ideal for those passionate about customer success and data-driven results
- Become an expert on the Dreamdata platform and its integrations
- Support both existing customers and the sales team during pre-sales
- Non-commercial role focused on day-to-day contact and strategic advising
- Drive adoption and usage; requires technical acumen and marketing expertise
- Opportunity to grow into a commercial CSM or Account Management role for candidates with commercial experience
Requirements
- 5+ years of experience within B2B SaaS, preferably MarTech or Big Data
- Minimum 3+ years of commercial experience (new business, renewals, upsells, and/or cross-sells)
- Proven track record of driving revenue results for customers and company
- Strong presentation and negotiation skills; solid business acumen
- Entrepreneurial mindset and ability to work seamlessly across internal teams
Benefits
- Total monthly OTE of 65k DKK
- Base salary of 55-60k DKK/month, based on experience
- Commission on upsells/cross-sells
- Equity
- Office dogs
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Dreamdata
Dreamdata provides an account based revenue attribution platform for growing B2B SaaS companies with a diverse marketing and sales tech stack. With our product...
- Location
- København
- Employees
- 11-50 employees
- Website
- dreamdata.io