Role highlights
Full Time
Permanent
Mid
Hybrid · On-site
The Customer Success Manager role requires a mid-level professional with several years of experience in customer-facing positions, preferably within technology, SaaS, or finance sectors. Key competencies include building and maintaining strong, trust-based customer relationships, particularly with clients combating financial crime. The candidate must possess a technical mindset with a solid understanding of APIs to support onboarding and act as a liaison between customers and technical teams. Strong problem-solving skills, attention to detail, and proactive ownership are essential for identifying opportunities and enhancing customer success operations. Effective communication skills are critical to bridge gaps between product, technology, and sales teams while representing customer needs internally. The role demands comfort with face-to-face customer interactions and the ability to remain calm and solution-oriented in challenging situations. Experience or knowledge in Anti-Money Laundering (AML) and managing complex B2B partnerships is advantageous. The position values initiative, independence, and a hands-on approach beyond initial onboarding, with a focus on long-term customer engagement. The role offers real ownership and influence, working with AI-driven technology to fight financial crime in a flexible, hybrid work environment. A bachelor's degree is expected, supporting the candidate's ability to handle the technical and relational aspects of the job effectively.
About the role
Customer Success Manager
Role Summary
- Build real relationships with customers fighting financial crime
- Help customers succeed with impactful technology
- Turn customers into long-term partners through trust and engagement
Responsibilities
- Build and own customer relationships, anticipating needs
- Support onboarding and act as the link between tech and customers (including API setups)
- Proactively identify opportunities and improve customer success operations
- Bridge communication between product, tech, and sales; represent the customer internally
- Create structure through documentation, help articles, and improved support processes
Requirements
- Enjoy meeting customers face to face
- Technical mindset and understanding of APIs
- Strong attention to detail and problem-solving skills
- Take ownership and act proactively
- Several years in customer-facing roles, preferably in tech, SaaS, or finance
- Remain calm and solution-oriented in challenging situations
Nice to Have
- Knowledge of AML (Anti-Money Laundering)
- Experience with partnerships or complex B2B relationships
Not a Fit If
- Prefer to avoid customer meetings or handle them only via email
- Find compliance functions boring
- Avoid dealing with APIs
- Think relationship building is just sending newsletters
- Need detailed instructions before taking action
- Believe AI is a passing trend
- Hide from unhappy customers
- Think your job ends after onboarding
Benefits
- Real ownership and influence in your role
- Work on a product that fights financial crime
- Flexible setup based in Rådhusgata 9, Oslo
- Hybrid work (minimum 3 days in-office) with subsidised lunch
- Active social committee with monthly events and annual offsite
Why Strise?
- Help banks, fintechs, and financial institutions fight financial crime with AI and automation
- Build something meaningful and have fun doing it
- Learn more about Strise:
How to Apply
- Applications reviewed starting November 10th
- Apply as soon as possible
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- Location
- Norway
- Employees
- 11-50 employees
- Website
- strise.ai