Role highlights
Full Time
Permanent
Entry
Hybrid ยท On-site
The Customer Success Specialist role requires a candidate with a bachelor's level education and entry-level experience in customer relationship management, including customer success, sales, or account management. Fluency in English and Finnish is mandatory, with Swedish language skills considered a strong advantage. The ideal candidate should possess excellent interpersonal skills, a problem-solving and solution-oriented mindset, and a great personality to thrive in a dynamic, agile, and close-knit team environment. Key responsibilities include onboarding customers to ensure optimal time-to-value, managing accounts to meet upselling growth targets, developing customer success processes, orchestrating the customer journey, and providing support to key accounts. Collaboration with sales, marketing, and product development teams is essential. Proficiency in productivity and CRM tools such as Microsoft Excel, Pipedrive, Trello, ClickUp, and Slack is required to manage workflows and customer interactions effectively. The role is situated within a B2B SaaS company specializing in compliance and risk management software, serving a global customer base with over 200,000 users. Candidates should demonstrate an interest in technology and SaaS products and a passion for enhancing the customer experience. The position offers flexible working hours, remote work options, and a supportive environment for learning and growth, making it suitable for individuals eager to take responsibility from day one and contribute to a highly rated, innovative product.
About the role
Customer Success Specialist
Role Summary
- Join a B2B SaaS company building the world's first operational involvement platform
- Platform used in over 80 countries by customers like Puma, Odeon, Stadium, Finnair, Fiskars, and more
- Part of WeKomply, a Nordic software company specializing in compliance, checklists, documentation, and risk management
- Full-time position in the customer success team
Benefits
- Challenging work in a dynamic, international team
- Work with great customers (200k+ users globally)
- Opportunity to provide value with a highly rated product (4.7/5 on Capterra)
- Supportive environment for learning and growth
- Innovative and relaxed workplace in central Helsinki (Kamppi)
- Flexible hours and remote work options
- Five extra days of holiday per year
- Perks and benefits including city center office, health, and dental care
Responsibilities
- Onboard customers for optimal time-to-value
- Manage accounts and deliver upselling growth targets with sales
- Ensure customer needs are met and exceeded
- Develop customer success processes
- Orchestrate the customer journey
- Provide support to key accounts
- Collaborate closely with sales, marketing, and product development
You'll Love This Role If
- You want to take responsibility from day one and work in an agile environment
- You are interested in technology and SaaS products
- You thrive in a close-knit team
- You are passionate about developing and managing a great customer journey
Requirements
- Fluent in English and Finnish (Swedish is a big advantage)
- Great personality
- Relevant studies
- Experience in customer relationship management (e.g. customer success, sales, account management)
- Problem-solving and solution-driven mindset
- Excellent interpersonal skills
- Solid understanding of productivity tools (e.g. Microsoft Excel, Pipedrive, Trello, ClickUp, Slack)
Recruitment Timeline
- Review process starts week 45
- First round of interviews (remote): weeks 46-48
- Second round of interviews (at Falcony office, Helsinki): starts week 49
- Role filled as soon as the right person is found
- Start date: January 2026
How to Apply
- If this sounds like a match, please apply and let's get to know each other better!
Falcony
We are a technology company known for our easy-to-use solution that enables organisations all over the world to involve their communities to observe, inspect an...
- Location
- Helsinki
- Employees
- 11-50 employees
- Website
- falcony.io