Customer Support Specialist - French Speaking - Day Shift
Role highlights
28,000–28,000 DKK
Full Time
Permanent
Entry
On-site
The Customer Support Specialist role at Monta requires fluency in both French and English, with additional language skills considered a bonus. The position focuses on delivering exceptional B2C customer service through multiple channels including email, phone, live chat, and contact forms. Candidates should have prior experience in customer-facing roles, demonstrating strong communication skills and the ability to resolve issues efficiently while maintaining high customer satisfaction. The role demands a tech-savvy individual capable of understanding and guiding customers through the setup and use of EV charging stations, indicating familiarity with technology products and troubleshooting. Attention to detail and ownership of tasks are critical, as the specialist will collaborate with internal teams such as development to report bugs and contribute to continuous product improvement. Responsibilities also include creating and updating knowledge base articles and internal documentation to support both customers and team members. The position operates on a flexible, shift-based schedule covering daytime hours, requiring adaptability and reliability. While no specific education level or certifications are stated, the role benefits from candidates who are driven, proactive, and able to think creatively to solve problems. The job is ideally suited for individuals located in or near Copenhagen, Denmark. Overall, this role combines strong bilingual communication abilities, customer service expertise, technical aptitude, and teamwork in a fast-growing EV industry environment.
About the role
Customer Support Specialist - French Speaking - Day Shift
Salary: 28,000 DKK per Month
Role Summary
- Join Monta's Support team as a Customer Support Specialist
- Be a key part of shaping the culture and future of the Support Team
- Act as the voice of Monta to customers, ensuring a great experience
About Monta
- Monta is a powerful EV platform connecting the entire EV charging industry
- Serves drivers, companies, cities, and the electricity grid
- Technology is compatible with all charge point brands
- Recently closed an 80M EUR Series B funding round
- Focused on expanding products and strengthening investments globally
Responsibilities
- Respond promptly to B2C inquiries via email, phone, live chat, and contact form
- Resolve customer concerns efficiently and ensure high satisfaction
- Provide product knowledge and guidance tailored to individual consumers
- Guide customers in setting up charging stations with clear instructions
- Collaborate with other teams, including development, to report bugs or shortcomings
- Create knowledge base articles and update internal documentation
- Work on a shift-based schedule (Monday-Sunday, 07:00-19:00, 7.5-8h blocks)
Requirements
- Fluent in English and French (other languages are a bonus)
- Ideally located in or around Copenhagen, Denmark
- Driven and able to think outside the box
- Experience in customer-facing environments
- Attention to detail and willingness to take ownership
- Tech-savvy
If you fit most requirements but not all, you are still encouraged to apply.
Benefits
- Monthly Support team meetups to share knowledge and best practices
- Generous warrant program to share in Monta’s success
- 30 paid vacation days (five weeks + five top-up days)
- Personal learning budget and time off for development
- Access to shared company car or electric bike in larger offices
- Subsidized gym membership
- Free snacks and beverages at the office
- Subsidized lunches at the office
- Health insurance account
- Paid parental leave
How to Apply
- Submit your application in English
- Proficiency in both spoken and written French and English is required
- Applications are reviewed continuously
- Visit https://monta.com/uk/careers/ for more information
Please note: Unsolicited applications from headhunters or recruitment agencies are not accepted.
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Monta
Monta is the operating platform powering the EV charging ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software sol...
- Location
- København
- Employees
- —
- Website
- monta.com