Role highlights
Full Time
Permanent
Senior
Remote
The ServiceNow Engineer role requires a minimum of five years of hands-on experience designing, developing, and implementing solutions on the ServiceNow platform. Core competencies include strong expertise in ServiceNow architecture and module development, particularly within IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management. The candidate must be proficient in building and configuring ServiceNow applications, workflows, and modules including CMDB, Discovery, and IT Infrastructure Management (ITIM), as well as IT Operations Management (ITOM). Experience developing custom widgets, UI policies, and configuring the Service Portal is essential. The role demands solid skills in system integrations using REST and SOAP APIs, including MID Server configurations for third-party system integration. Strong communication and documentation abilities are required to collaborate effectively with stakeholders and translate business requirements into technical solutions. Familiarity with Agile/Scrum methodologies is advantageous but not mandatory. The position is remote but requires availability to work in the United Arab Emirates, with preference for immediate or near-term availability. This role suits a mid to senior-level ServiceNow professional capable of leading platform enhancements aligned with IT service management and business objectives within a large enterprise environment.
About the role
Role Summary
- Position: ServiceNow Engineer (Remote)
- Contract role: 12 months, renewable
- Client based in Dubai (one of the largest companies in the region)
- Responsible for designing, developing, and implementing solutions on the ServiceNow platform
- Lead platform enhancements and ensure alignment with IT service management and business objectives
Responsibilities
- Design and implement ServiceNow applications, workflows, and modules (e.g., Incident, Problem, Change, CMDB, Discovery)
- Develop custom widgets, UI policies, and configure the ServiceNow Service Portal
- Work with ITSM modules: Incident, Problem, Change, Request, and Knowledge Management
- Integrate third-party systems using REST/SOAP APIs and MID Server configurations
- Manage IT Infrastructure Management (ITIM): CMDB, Discovery, and Asset Management
- Work with ITOM module
- Collaborate with stakeholders to gather requirements and translate them into technical solutions
- Manage integrations using REST and SOAP
Requirements
- Minimum 5 years of hands-on experience with the ServiceNow platform
- Strong understanding of ServiceNow architecture and module development
- Experience with system integrations, web services, and APIs
- Strong communication and documentation skills
Nice to Have
- Familiarity with Agile/Scrum practices
Availability
- Preference for candidates available immediately or within 30 days of offer acceptance
- Must be able to work in United Arab Emirates
How to Apply
- Apply with your resume and contact details
- Application review within 7 working days
- If shortlisted, a consultant from Edari will contact you for further discussion
- Apply at: https://weworkremotely.com/remote-jobs/edari-servicenow-engineer-remote