Erfaren Service Delivery Specialist med flair for projektarbejde
Role highlights
Full Time
Permanent
Senior
On-site
The role of an experienced Service Delivery Specialist with a strong aptitude for project work requires advanced expertise in post-trade lifecycle management within markets operations. Key competencies include second line control over trade entries, ensuring timely and accurate transaction processing, and managing customer accounts effectively. The specialist must demonstrate robust risk management skills within operational environments, alongside the ability to generate comprehensive reports on operational activities and investment portfolios for both internal and external stakeholders. A thorough understanding of regulatory and compliance requirements is essential to maintain adherence across processes. This senior-level position demands the ability to work independently with limited supervision, resolving conflicts and completing assignments with significant impact on departmental outcomes. The candidate should possess mastery in applying relevant theories, principles, and methodologies to develop innovative solutions and improvements in processes, systems, or products. Practical knowledge of project management is required, with potential responsibility for leading entire projects or processes. Strong communication skills are necessary to interact with internal teams and external parties such as customers and vendors, influencing operational policies and procedures. Additionally, the role may involve providing guidance, coaching, and training to colleagues within the job area. The specialist must be adept at analyzing complex, multifaceted problems drawing on prior experience, and making incremental to moderate enhancements to improve job area performance. Overall, this position calls for a seasoned professional with a comprehensive understanding of operational controls, risk mitigation, project management, and stakeholder communication within financial markets operations.
About the role
Markets Operations Management is responsible for post trade lifecycle management for markets products.
Responsibilities
- Second line control function on trade entries
- Timely and accurate transaction processing
- Management of customer accounts
- Risk management within the operational environment
- Reporting on operational activities and investment portfolios to both internal and external parties
- Ensuring adherence to regulatory and compliance requirements
Impact
- Seasoned professional individual contributor
- Works to achieve operational targets with significant impact on departmental results
- Plans and completes assignments, resolving most conflicts independently
- Works independently under limited supervision
- Demonstrates mastery in applying theories, principles, concepts, and methodologies to innovative solutions
- May be responsible for entire projects or processes within job area
Communication & Interaction
- Communicates with parties within and outside of own job function
- May have responsibility for communicating with parties external to the organization (e.g., customers, vendors, etc.)
- Works to influence parties within and outside of the job function at an operational level regarding policies, practices and procedures
Innovation
- Responsible for making incremental to moderate improvements of processes, systems or products to enhance performance of the job area
- Problems and issues faced are difficult, and may require understanding of broader set of issues
- Problems typically involve consideration of multiple issues, job areas or specialties
- Problems are typically solved through drawing from prior experience and analysis of issues
Requirements
- Requires advanced knowledge of job area typically obtained through advanced education combined with experience
- Has practical knowledge of project management
- May be responsible for providing guidance, coaching and training to other employees within job area
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