Erfaren teamleder med sans for unik kundeservice

This senior team leader role requires proven experience leading a self-managing customer service team, ideally within sales or order processing environments. The candidate must demonstrate strong organizational skills and the ability to manage multiple tasks simultaneously, including telephone sales, order handling, minor project coordination, and complaint resolution. Clear communication skills are essential for setting expectations, following up on deadlines, and maintaining process discipline. The role demands a service-oriented, proactive, responsible, and solution-focused mindset. Advanced IT proficiency at a superuser level is required, with preferred knowledge of Microsoft Dynamics 365 for data management tasks such as creating item numbers and handling master data. Fluency in Danish, along with written and spoken comprehension of Swedish and English, is necessary for effective collaboration internally and with colleagues in Sweden. Leadership responsibilities include coordinating task distribution, supporting colleagues, and managing freight invoicing. The position involves working with public and private educational institutions, requiring a sales-oriented approach through agreements, webshop, and sales consultants. A bachelor's degree supports the candidate's educational background, complementing 75 experience points that indicate substantial senior-level expertise. Additional benefits include a full-time permanent contract, pension scheme, health insurance, and canteen facilities, reflecting a supportive work environment with an open and informal team culture.