Fleksjob i Borgerservice og Ydelses Callcenter

This role in Borgerservice and Ydelses Callcenter primarily requires strong communication and customer service skills to effectively assist citizens with inquiries related to public services and benefits. Candidates should be adept at handling phone calls and possibly other communication channels, demonstrating patience, clarity, and professionalism. Familiarity with public administration processes and social welfare systems is beneficial to provide accurate information and guidance. Organizational skills and the ability to manage multiple tasks efficiently are important, as is proficiency in using call center software and basic office applications. The position may require flexibility in work hours and adaptability to varying workloads. While specific experience and education levels are not detailed, the role likely suits individuals with a background in customer service or administrative support, particularly within a public sector context. A focus on empathy, problem-solving, and confidentiality is essential due to the sensitive nature of the information handled. Overall, the job demands a service-oriented mindset, effective communication abilities, and the capacity to work within structured procedures to support citizens in accessing public services.