Head of Investor Services Client Management
Role highlights
Full Time
Permanent
Lead
On-site
The Head of Investor Services Client Management role requires strong leadership and interpersonal skills to manage and inspire a team of experienced client managers within Danske Bank's Transaction Banking division, focusing on Large Corporates & Institutions. The candidate must have a proven track record in stakeholder management, engaging effectively across multiple organizational levels and partnering with diverse internal teams including customer advisory, origination, trading, operations, and sales. Expertise in post-trade financial services is essential, with a comprehensive understanding of relevant products, market dynamics, vendor relationships, and regulatory frameworks. The role demands the ability to lead client meetings, contribute to transformational projects, and drive operational excellence by influencing new product development and process improvements. Effective communication, a collaborative and inclusive leadership style, and a commitment to diversity and empathy are critical. The ideal candidate is solution-oriented, decisive, and capable of simplifying complex issues while maintaining ownership and enthusiasm for the domain. This leadership position benefits from prior management experience and a bachelor's level education, emphasizing a strategic mindset and the ability to foster a service-minded, inclusive team culture. The role is based on-site in Copenhagen and offers the opportunity to work within a dynamic, global environment contributing to significant transformational initiatives.
About the role
Role Summary
- Lead the Investor Services Client Management team within Danske Bank, Transaction Banking in Large Corporates & Institutions (LC&I)
- Deliver financial infrastructure to the largest Nordic corporate and institutional customers
- Act as the main point of entry for all post trade related services
- Contribute to a large transformational project within Investor Services
- Foster an inclusive, service-minded, and collaborative team culture
Responsibilities
- Manage a team of experienced Client Managers
- Engage with stakeholders at all levels to bridge teams and domains
- Partner with customer advisory teams, origination, trading, customer services, operations, and other business areas
- Lead client meetings and participate in pre-sales and ad hoc meetings with Investor Services Sales and other internal stakeholders
- Build and maintain strong knowledge of post trade products and services offered by Danske Bank
- Maintain a comprehensive understanding of market, vendor, and regulatory implications
- Provide input to new products, processes, or standards in operational plans
- Ensure customers' service requirements are met end-to-end across Investor Services post trade products
- Create an encouraging and collaborative environment through inclusive leadership
Requirements
- Solid interpersonal skills and leadership abilities
- Experience in stakeholder management
- Strong communication skills at all organisational levels
- Values kindness and empathy in management
- Recognises the importance of diversity and inclusion
- Prior leadership experience preferred
- Collaborative mindset
- Genuine curiosity and enthusiasm for the subject matter
- Solution-oriented, decisive, and takes ownership
- Enjoys complexity and can simplify complex matters
Benefits
- Work in a dynamic, global team with an inclusive culture
- Opportunity to contribute to transformational projects
- On-site position in Copenhagen, Denmark
How to Apply
- Apply as soon as possible; interviews are conducted on an ongoing basis
- For more information, contact:
- Natasha Rajovic, Head of Investor Services Client Management: [email protected]
- Michael Esmann Bendixen, Head of Investor Services: [email protected]
We look forward to learning more about you and potentially welcoming you to our team.
More roles from Danske Bank
View company profileSenior Software Engineer
Flexible location
Join Danske Bank as a Senior Software Engineer to develop credit risk models using AWS and Python. Apply now to shape fi...
Product Owner to Financing Businesses
Flexible location
Join as Product Owner in Copenhagen to lead financing squads, drive strategy, and empower teams. Apply now to shape Nord...
Finansøkonomer til praktik i Danske Bank Sjælland
Flexible location
Bliv praktikant som finansøkonom i Danske Bank Sjælland og få værdifuld erfaring. Ansøg nu og kickstart din karriere ind...
