Hospitality & Event Manager – SAS Lounge, Københavns Lufthavn

The role of Hospitality & Event Manager at SAS Lounge, Københavns Lufthavn, requires strong expertise in managing high-end hospitality services and coordinating events within an airport lounge environment. Key competencies include exceptional customer service skills, the ability to oversee daily lounge operations, and ensuring a premium guest experience aligned with airline and airport standards. The position demands proficiency in event planning and execution, including organizing corporate and private events, managing vendor relationships, and coordinating logistics to meet client expectations. Strong leadership and team management capabilities are essential to supervise staff, maintain service quality, and drive operational efficiency. Familiarity with hospitality industry best practices, health and safety regulations, and compliance standards within an airport setting is critical. Effective communication skills and the ability to work collaboratively with airline partners, airport authorities, and internal teams are necessary to ensure seamless service delivery. While specific experience and education levels are not detailed, this managerial role typically requires several years of experience in hospitality management or event coordination, preferably within luxury or airline lounge environments, along with relevant educational background in hospitality, business administration, or related fields. Proficiency in relevant software tools for event management and customer relationship management would be advantageous. Overall, the role demands a combination of strategic planning, operational oversight, customer-centric focus, and the ability to adapt to the dynamic airport environment to uphold the SAS Lounge's reputation for excellence.