Hotel Kangerlussuaq søger Receptionschef

The role of Receptionschef (Reception Manager) at Hotel Kangerlussuaq requires a seasoned hospitality professional with leadership experience in front desk operations. As a lead-level position, the candidate should possess strong management skills to oversee the reception team, ensuring smooth guest check-in and check-out processes, efficient reservation handling, and high standards of customer service. Expertise in hospitality management software and reservation systems is essential to streamline daily operations and maintain accurate records. The ideal candidate will demonstrate excellent communication and interpersonal abilities to effectively coordinate with other hotel departments and address guest needs promptly. Proficiency in conflict resolution and problem-solving is important to handle guest complaints and ensure customer satisfaction. Experience in staff training, scheduling, and performance evaluation is expected to maintain a motivated and efficient reception team. Knowledge of local tourism and cultural nuances of Kangerlussuaq will be advantageous for providing personalized guest experiences. While specific educational requirements are not stated, a background in hospitality management or related fields, combined with substantial practical experience, will support success in this leadership role. The candidate should also be familiar with health and safety regulations relevant to hotel operations to ensure compliance and guest safety. Overall, this position demands a proactive, organized, and guest-focused leader capable of enhancing the hotel's front desk services and contributing to overall guest satisfaction and operational excellence.