IT-serviceleder

The role of IT-serviceleder (IT Service Manager) typically requires strong expertise in IT service management principles and frameworks such as ITIL. Candidates should have experience overseeing the delivery and support of IT services, ensuring alignment with business needs and maintaining high service quality. Key competencies include incident, problem, and change management, as well as service level management and continuous service improvement. Effective communication and leadership skills are essential to coordinate between technical teams and business stakeholders. Familiarity with service management tools and platforms, along with the ability to analyze and optimize IT service processes, is important. Although specific experience and education levels are not provided, the position generally demands a solid background in IT operations, project management, and possibly certifications related to IT service management (e.g., ITIL Foundation or higher). The IT-serviceleder must be adept at managing resources, handling escalations, and driving service excellence to support organizational goals. Apply if this aligns with your profile and experience.