IT-supporter

An IT-supporter role typically requires foundational knowledge in information technology and customer service skills to assist end-users with hardware, software, and network issues. Although specific experience and education levels are not provided, an IT-supporter generally needs familiarity with operating systems such as Windows, macOS, or Linux, and basic troubleshooting techniques. Competency in diagnosing and resolving common technical problems, including software installations, updates, and connectivity issues, is essential. Strong communication skills are important for effectively guiding users through solutions and documenting support interactions. The role may also involve using ticketing systems to track and manage support requests, and understanding of basic networking concepts such as IP addressing, DHCP, and Wi-Fi configurations. While advanced programming or system administration skills are typically not required, a willingness to learn and adapt to new technologies is valuable. Certifications such as CompTIA A+ or equivalent can enhance credibility but are not specified here. Overall, the IT-supporter position demands practical technical aptitude, problem-solving abilities, and a customer-oriented approach to ensure smooth IT operations and user satisfaction.