IT-supporter til Ankestyrelsen – vil du være den, der får hverdagen til at spille?

This entry-level IT Supporter role at Ankestyrelsen requires foundational skills in providing technical assistance and troubleshooting to end-users, ensuring smooth daily operations. The position suits candidates with vocational education, indicating practical, hands-on training in IT support functions. Key competencies include diagnosing and resolving hardware and software issues, managing user accounts, and supporting common office applications and operating systems. Effective communication skills are essential to guide non-technical users and document support activities clearly. Familiarity with standard IT support tools, ticketing systems, and basic network troubleshooting is expected. The role demands a proactive approach to problem-solving and the ability to work collaboratively within a team to maintain IT service continuity. While the experience level is entry, a willingness to learn and adapt to the organization's specific IT environment is important. Overall, the candidate should demonstrate a solid foundation in IT support principles, practical vocational training, and a customer-focused mindset to contribute effectively to Ankestyrelsen's IT operations.