IT-supporter til GF Forsikrings IT Servicedesk

This entry-level IT Supporter role at GF Forsikrings IT Servicedesk requires foundational knowledge and practical skills in IT support functions. Candidates should possess vocational education related to IT or computer systems, providing a solid base in troubleshooting, user support, and basic network understanding. The role involves handling service desk tasks such as responding to user inquiries, diagnosing and resolving hardware and software issues, and escalating complex problems appropriately. Familiarity with common operating systems, basic knowledge of networking concepts, and proficiency in using support tools and ticketing systems are essential. Strong communication skills are important to effectively assist end-users and document incidents clearly. The position is suitable for individuals starting their career in IT support, emphasizing a customer-oriented approach, problem-solving abilities, and a willingness to learn and adapt in a dynamic IT environment. Experience points indicate limited prior work experience, so on-the-job training and mentorship are likely components of the role. Overall, the ideal candidate demonstrates a practical understanding of IT support processes, a vocational background in IT, and a commitment to delivering efficient and courteous service to internal or external users.