IT-supporter til SaaS retailplatform (Odense)

This role as an IT supporter for a SaaS retail platform requires strong foundational knowledge in IT support and customer service within a software-as-a-service environment. The ideal candidate should be proficient in troubleshooting and resolving technical issues related to cloud-based retail platforms, demonstrating familiarity with SaaS architectures and common retail software functionalities. Key competencies include diagnosing user problems, managing support tickets, and providing timely, clear communication to end users. Experience with retail systems, point-of-sale integrations, and understanding of backend processes will be advantageous. The position likely demands skills in operating system support, network basics, and possibly database query handling to assist with platform issues. Familiarity with remote support tools and ticketing systems is important to efficiently manage and document support requests. While specific experience and education levels are not detailed, the role suggests a need for practical IT support experience, preferably in SaaS or retail technology environments. Strong problem-solving abilities, customer orientation, and adaptability to evolving technology platforms are essential. Overall, the candidate should be capable of maintaining platform uptime, assisting users in navigating the retail SaaS system, and collaborating with development or product teams to escalate and resolve complex issues.