Join Our Team as a Customer Care Specialist
Role highlights
Full Time
Permanent
Entry
On-site
The Customer Care Specialist role at UltraAqua requires proven experience in customer care or support, ideally within the water treatment or related industries. Candidates should demonstrate strong communication and interpersonal skills, with the ability to build and maintain long-term customer relationships. Key competencies include excellent problem-solving abilities, attention to detail, and a self-motivated, goal-oriented mindset. Proficiency in CRM software and customer support tools is essential for managing customer interactions and maintaining accurate records. While not mandatory, knowledge of UV water treatment systems and related product features is highly advantageous, enabling more effective customer assistance and technical collaboration. Responsibilities emphasize proactive customer engagement, addressing concerns, providing detailed product information, and collaborating with technical support to resolve issues. The role supports company growth through ensuring high levels of customer satisfaction and fostering ongoing relationships. Candidates should be comfortable working onsite in Aalborg within a collaborative, supportive environment. This position offers opportunities for professional development and growth, reflecting UltraAqua's commitment to quality service and sustainable water treatment solutions. Overall, the ideal candidate combines customer service expertise with technical awareness of water treatment technologies, strong organizational skills, and a customer-centric approach to support and retention.
About the role
Location: On-site, Aalborg
Job Type: Full-time
About Us
UltraAqua is a leading provider of UV water treatment solutions. We develop and manufacture UV and ozone systems for water treatment and industrial fluid processes. We export to more than 100 countries and are experiencing strong growth. Our team is committed to delivering high-quality products and exceptional customer service. We are dedicated to ensuring customer satisfaction and promoting sustainable water treatment practices.
Role Summary
We are seeking a dedicated and customer-focused Customer Care Specialist to join our team. In this role, you will ensure our customers are satisfied with their UltraAqua UV systems and provide them with the support they need. Your goal will be to enhance customer satisfaction and build long-term relationships.
Responsibilities
- Proactively reach out to existing customers to check on their satisfaction with UltraAqua UV systems
- Identify and address any customer concerns or issues
- Provide detailed information about the benefits and features of our products and services
- Maintain accurate records of customer interactions and support activities
- Collaborate with the technical support team to resolve any customer issues
- Follow up with customers to ensure their needs are met and to build long-term relationships
- Assist customers with any inquiries or requests they may have
- Contribute to the overall growth of the company by ensuring customer satisfaction
Requirements
- Proven experience in customer care or support, preferably in the water treatment or related industry
- Strong communication and interpersonal skills
- Ability to build and maintain customer relationships
- Excellent problem-solving skills and attention to detail
- Self-motivated and goal-oriented
- Proficiency in using CRM software and other support tools
- Knowledge of UV water treatment systems is a plus
Benefits
- Competitive salary and benefits package
- Health and wellness benefits
- Opportunities for professional development and growth
- Supportive and collaborative work environment
How to Apply
If you see yourself in this role at ULTRAAQUA and would like to help develop future solutions within water treatment, please submit your application and CV.
For questions regarding the position, please contact HR Payroll Nishalini Kaneshkumar at [email protected].
Apply with QuickApply on Jobindex.
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