Kustomer: Business Systems Manager

The role of Business Systems Manager at Kustomer requires expertise in managing and optimizing business systems to support organizational goals. The ideal candidate should possess strong analytical skills to assess current systems and identify areas for improvement. Experience with customer service platforms, CRM systems, and business process automation is essential. Proficiency in integrating various software applications and ensuring seamless data flow across systems is important. The role demands effective project management capabilities to oversee system implementations, upgrades, and troubleshooting. Strong communication skills are necessary to collaborate with cross-functional teams, translate business requirements into technical solutions, and provide training or support to end-users. Familiarity with data analysis tools and reporting is beneficial to monitor system performance and inform decision-making. A solid understanding of IT infrastructure, security protocols, and compliance standards relevant to business systems is advantageous. While specific experience and education levels are not provided, a background in business administration, information systems, or a related field combined with practical experience in system management would be expected. Overall, the Business Systems Manager should be adept at leveraging technology to enhance operational efficiency, improve customer engagement, and support strategic initiatives within the company.