Senior kundesupporter til Nordania Leasing (Birkerød)
Role highlights
Full Time
Permanent
Senior
On-site
This senior customer support role at Nordania Leasing, part of Danske Bank, requires extensive experience in customer service with a strong focus on leasing and automotive financing products. The candidate should possess excellent communication skills and a deep understanding of 1st level support processes for both private and business customers. Responsibilities include handling a diverse range of customer inquiries via phone and email, covering topics such as private car loans, leasing products, and additional services like Clever products. The role demands a proactive attitude towards improving systems and processes to enhance customer value and the ability to foster open, trust-based collaboration across organizational teams. While prior experience in leasing companies or banking customer service is advantageous, it is not mandatory. The position emphasizes working within a dynamic, inclusive, and growth-oriented environment that values diversity, openness, and continuous professional development. The candidate should be motivated by contributing to a team of twelve in Customer & Sales support and be comfortable managing daily operational tasks. The role is suited for a senior professional with a high school education level and significant practical experience, reflecting a career stage focused on delivering high-quality customer advisory solutions within the financial leasing sector.
About the role
Om os
- Nordania Leasing er en del af Danske Bank
- Fokus på vækst og den grønne agenda
- Ca. 195 kolleger i Danmark og 185 i Sverige, Norge og Finland
- Dynamisk og inkluderende arbejdsmiljø
Rolle Summary
- Bliv en del af Nordanialinjen, et team på tolv kolleger i Customer & Sales support
- Arbejd med 1st level support for både private og erhvervskunder
Ansvarsområder
- Yde god kundeservice
- Deltage i daglige opgaver i teamet
- Besvare telefoniske henvendelser og e-mails fra kunder
- Kræver stor paratviden om leasing og finansiering af biler
- Håndtere et bredt udsnit af kundehenvendelser, fra private billån til leasingprodukter og tillægsydelser (fx Clever produkter)
Krav
- Erfaring med kundeservice
- Stærke kommunikationsevner
- Motiveres af at forbedre systemer og processer for at skabe værdi for kunden
- Evne til at skabe og fastholde et åbent og tillidsfuldt samarbejde med kollegaer på tværs af organisationen
Nice to Have
- Erfaring fra leasingselskab eller kundeservice i bank er en fordel, men ikke et krav
Fordele
- Mulighed for kompetenceudvikling
- Inkluderende kultur med fokus på diversitet
- Uformelt miljø med vægt på åbenhed, udvikling, samarbejde og engagement
- Løn og ansættelsesforhold, der afspejler dine færdigheder og opgaver
Sådan ansøger du
- Send din ansøgning snarest muligt – samtaler afholdes løbende
- Spørgsmål? Kontakt Kundeservicechef Susanne Riis på tlf. 22249531 eller senior kundesupporter Marcello Warman på mobil 24970618
Job family: Customer Advisory & Solutions Sub family: Customer Relations Career level: S3
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