Servicekoordinator/Backoffice-medarbejder. Aulum

The role of Servicekoordinator/Backoffice-medarbejder at a senior level requires extensive experience in coordinating service operations and managing back-office administrative tasks efficiently. A senior professional in this position is expected to have strong organizational and communication skills to liaise effectively between different departments, customers, and service teams. Key competencies include scheduling, resource allocation, handling customer inquiries, and ensuring smooth workflow within the service department. Proficiency in office software such as Microsoft Office Suite and enterprise resource planning (ERP) systems is essential to manage documentation, reporting, and data entry accurately. Experience with CRM systems and digital communication tools is advantageous for maintaining customer relationships and internal coordination. The candidate should demonstrate problem-solving abilities, attention to detail, and the capacity to prioritize tasks in a dynamic environment. Although specific educational requirements are not detailed, the senior experience level suggests a well-developed understanding of service coordination processes and back-office operations, likely supported by relevant vocational training or equivalent practical experience. Familiarity with industry-specific regulations and standards, as well as a proactive approach to improving operational efficiency, will be beneficial. Overall, the role demands a seasoned professional capable of managing complex service workflows, supporting operational teams, and contributing to high-quality customer service delivery through effective back-office support.