Servicerådgiver til Volkswagen og Audi Service Herning

The role of Servicerådgiver at Volkswagen and Audi Service Herning requires a qualified service advisor, preferably with prior experience working with Volkswagen or Audi brands. Key competencies include structured and independent work habits, strong customer service and communication skills, and the ability to maintain composure under pressure. The candidate must be proficient with IT systems and quick to learn new workflows, ensuring efficient booking, planning, and coordination of workshop visits. Responsibilities encompass customer reception, needs assessment, preparing service offers, ongoing customer communication, invoicing, warranty case settlement, and handling complaints. A valid driver's license (category B) is mandatory. The position demands flexibility, teamwork, and a positive attitude toward colleagues. Advantages include working with popular car brands, a focus on professional development and community, competitive salary based on qualifications, pension, health insurance, and other employee benefits, as well as continuous training and growth opportunities. The role is central to delivering a secure and five-star customer experience, acting as the primary contact between customers and mechanics within the aftersales team.