The role requires a candidate with a solid educational background in the insurance sector, ideally with familiarity with TIA systems, though this is not mandatory. Strong social, professional, and communication skills are essential to effectively provide quality-assured support and advice within insurance. The position involves handling telephone inquiries related to insurance questions, including underwriting rules and policy conditions, demonstrating a need for detailed insurance knowledge and the ability to communicate complex information clearly and positively. The candidate must be service-oriented, able to manage multiple varied tasks simultaneously, and comfortable working in a dynamic environment that values teamwork, informal communication, and continuous learning. Administrative and operational tasks related to insurance operations form a significant part of the daily responsibilities, requiring organizational skills and attention to detail. The role is situated within a dedicated team of 13 colleagues focused on delivering results while fostering a culture of high employee satisfaction and professional development. The ability to collaborate effectively and leverage diverse team strengths is emphasized. Overall, the ideal candidate combines insurance expertise, strong interpersonal and communication abilities, multitasking capacity, and a proactive, positive attitude toward both customer service and internal teamwork.