Styrelsen for Danmarks Fængsler søger en incident og problem manager

This role for an Incident and Problem Manager at Styrelsen for Danmarks Fængsler requires expertise in IT service management, specifically in incident and problem management processes. The ideal candidate should have a strong understanding of ITIL frameworks and best practices for identifying, analyzing, and resolving IT incidents and problems to minimize service disruption. Key competencies include managing incident lifecycle, root cause analysis, problem resolution, and continuous improvement initiatives. The role demands excellent communication and coordination skills to work effectively with technical teams and stakeholders, ensuring timely resolution and documentation of incidents and problems. Experience with incident management tools and service desk software is essential to track, prioritize, and report on incidents. Strong analytical and organizational skills are necessary to handle multiple issues simultaneously and to implement preventive measures that reduce recurring problems. While specific experience and education levels are not detailed, the position typically requires a professional background in IT operations or service management, with proven experience in incident and problem management roles. Familiarity with security protocols and compliance standards relevant to public sector IT environments would be advantageous. Overall, the role is suited for a candidate with a methodical approach to IT service continuity, strong problem-solving capabilities, and the ability to drive improvements in incident and problem management processes within a structured organizational setting.