This role requires a senior-level team leader with substantial experience managing Danish-speaking customer service teams, preferably within call centers or BPO environments. Key competencies include strong leadership and motivational skills to drive team performance and ensure high-quality customer interactions. The candidate must be adept at coaching, providing constructive feedback, and conducting ongoing development conversations to foster employee growth. Excellent communication skills in Danish are essential, along with a good command of English to support operational needs. The position demands a structured and organized approach to daily operations, including resource planning and shift scheduling. A focus on balancing people management with achieving measurable results through KPIs is critical. The ideal candidate will also contribute to cultivating a positive, collaborative work environment that emphasizes employee well-being and teamwork. Experience in managing team performance metrics and ensuring continuous improvement in service quality is important. This role offers the opportunity to lead a Danish customer service team based in Málaga, combining career advancement with an international work setting. The work culture values flat management structures and shared responsibility, requiring a leader who can engage and align their team with organizational goals while maintaining a supportive atmosphere.