VXI Global Solutions: Technical Support Advisor - Work from Home
Role highlights
17–17 USD
Full Time
Permanent
Entry
Remote
This Technical Support Advisor role at VXI Global Solutions requires strong customer-facing experience, ideally within call centers or technical support environments. Candidates should possess a solid understanding of iOS, macOS, smartphones, tablets, and PCs, enabling them to diagnose, troubleshoot, and resolve diverse technical issues effectively. Excellent verbal and written communication skills are essential to deliver clear, tailored solutions and adapt communication styles to meet varied customer needs. The position demands proficiency in using multiple software tools and systems simultaneously to research and provide real-time support. Problem-solving skills, adaptability, and the ability to remain professional and composed under pressure are critical. A passion for technology and continuous improvement, along with openness to feedback, are important traits. The role is fully remote, requiring a quiet workspace, reliable high-speed internet with Ethernet connection, and self-motivation with strong time management capabilities. Collaboration with team members to share expertise and achieve collective goals is also emphasized. The position offers paid training, competitive hourly pay with performance incentives, comprehensive health benefits, and career advancement opportunities within an inclusive and supportive virtual work environment.
About the role
VXI Global Solutions: Technical Support Advisor - Work from Home
Role Summary
- Join a remote call center team as a Technical Support Advisor
- Deliver exceptional customer experiences and solve technical problems
- Work from home with a supportive, innovative team
Responsibilities
- Handle customer inquiries via phone, providing tailored solutions to technical issues
- Communicate clearly and effectively, both verbally and in writing
- Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs
- Use multiple systems to research and deliver real-time solutions
- Adjust communication style to connect with a diverse range of customers
- Recognize and respond to verbal and non-verbal cues
- Collaborate with fellow advisors to share expertise and achieve team goals
Requirements
- Experience in customer-facing roles (call center, support, volunteer, or academic experience)
- Understanding of iOS, macOS, smartphones, tablets, or PCs
- Passion for troubleshooting and technology
- Ability to stay professional and composed under pressure
- Openness to feedback and a drive for continuous improvement
- Proven experience in customer support or technical assistance, ideally in a call center
- Strong verbal and written communication skills
- Problem-solving abilities and adaptability
- Confidence in using multiple software tools and systems
- Self-motivated with effective time management skills
Benefits
- Competitive pay: $17.31 per hour, with performance-based incentives
- Full health insurance package (medical, dental, vision)
- $25/month per line for unlimited phone, text, and data (restrictions may apply)
- Paid training
- Career advancement opportunities
- Referral bonuses through the Referral for Life Program
- Supportive, inclusive virtual work environment
- Equal Opportunity Employer welcoming individuals with disabilities and veterans
Remote Work Requirements
- Quiet, dedicated workspace with no distractions
- Comfortable desk setup with necessary equipment
- Reliable internet: minimum 20 Mbps download, 10 Mbps upload
- Must be hardwired via Ethernet (Wi-Fi not acceptable)